Sparktrics FZCO (“we,” “us,” or “our”) operates the ecommerce website [Your Website URL] (“Site”). We are committed to protecting your privacy and handling your personal data transparently and securely. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Site. By accessing or using our Site, you consent to the practices described herein.
2. Information We Collect
We collect the following types of information:
Personal Information: Name, email address, shipping/billing address, phone number, and payment details (processed securely via WooCommerce/payment gateways).
Technical Data: IP address, browser type, device information, and pages visited (collected via cookies and analytics tools).
Transactional Data: Order history, purchase details, and payment records.
User-Generated Content: Product reviews, feedback, or communications with us.
3. How We Use Your Information
We use your data to:
Process orders, payments, and deliveries.
Personalize your shopping experience.
Improve our Site, products, and services.
Send marketing communications (with your consent).
Comply with legal obligations (e.g., tax, fraud prevention).
Analyze traffic and user behavior using Google Analytics and similar tools.
4. Sharing Your Information
We may share your information with:
Service Providers: Payment processors (e.g., PayPal, Stripe), shipping carriers, and IT support.
Analytics Partners: Google Analytics to understand Site usage (data is aggregated/anonymized where possible).
Legal Authorities: If required by UAE law or to protect our rights.
Business Transfers: In mergers, acquisitions, or asset sales. We do not sell your personal data to third parties.
5. Cookies and Tracking Technologies
We use cookies to enhance Site functionality, track preferences, and analyze traffic.
Google Analytics collects data on user interactions (e.g., pages viewed, session duration).
You can manage cookies via your browser settings or our cookie consent banner.
6. Data Security
We implement industry-standard measures to protect your data, including:
SSL encryption for transactions.
Secure payment gateways (PCI-DSS compliant).
Restricted access to personal data within our organization. While we strive for security, no method of online transmission is 100% secure.
7. International Data Transfers
Your data may be processed outside the UAE (e.g., by Google in the USA). We ensure transfers comply with UAE laws and use safeguards like standard contractual clauses where applicable.
8. Your Rights (UAE PDPL Compliance)
Under UAE data protection laws (Federal Decree-Law No. 45 of 2021), you have the right to:
Access, correct, or delete your personal data.
Withdraw consent for marketing.
Object to processing.
Request data portability. To exercise these rights, contact us at [privacy@sparktrics.com].
9. Data Retention
We retain your data only as long as necessary for:
Order fulfillment, warranties, and returns.
Legal, tax, or accounting requirements.
Legitimate business interests (e.g., improving services).
10. Third-Party Links
Our Site may link to external websites (e.g., social media, payment gateways). We are not responsible for their privacy practices.
11. Children’s Privacy
Our Site is not intended for users under 18. We do not knowingly collect data from minors.
12. Changes to This Policy
We may update this policy periodically. The latest version will be posted on our Site with a revised “Last Updated” date.
13. Contact Us
For questions, requests, or complaints: Sparktrics FZCO Venture Zone Business Center, 1703, 17th Floor, Al Musalla Towers, Bur Dubai, Dubai, UAE PO Box: 44320 Email: [privacy@sparktrics.com]
